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ACU of Texas Blog

Hurricane Harvey Recovery

Posted on August 31, 2017

All ACU of Texas offices are open for regular hours.

ACU of Texas Members can call 281-479-3441 or 409-945-4474 for help with any needs.

We are hopeful that everyone is safe. All ACU of Texas Online features, such as Home Banking, Mobile Banking, ATM's, Remote Deposit and Bill Pay are 100% operational. In addition, to help with recovery of our membership in the affected areas we are enacting the following for our members.

Certain fees are turned off and will remain off until September 8, 2017. These waived fees include:

• ATM Surcharge Fees (does not include ATM owner fees)
• Insufficient Funds (NSF)
• Overdraft Courtesy Pay
• Late Payment Fees on Loans
• Early Certificate (CD) Withdrawals

Loans with ACU of Texas

All loans with ACU of Texas, excluding credit cards, will have the availability to have payments deferred for up to 3 months. To take advantage of this, please contact your local office or call 281-479-3441 or 409-945-4474.

For Credit Cards, please call our Card Service Center at 866-820-3917 for assistance.


Mortgage payment deferrals or payment modifications may be available in counties that are affected. For more information, please contact your local office or call 281-479-3441 or 409-945-4474.


A Crisis Relief Loan is now available. Even if you have not been approved for a loan in the past, you may qualify. For more information, please contact your local office or call 281-479-3441 or 409-945-4474.


A Crisis Consolidation Loan is now available to consolidate any unsecured loans with ACU of Texas with extended loan terms and lower payments.

To take advantage of any of these loan programs, you must have been an ACU of Texas member as of 8/25/2017.


RV’s and Travel Trailers for housing

ACU of Texas is allowing for 0% down on the purchase of travel trailers and RVs. For more information or to get preapproved, please contact your local office or call 281-479-3441 or 409-945-4474.



Have a vehicle loan with us and your car has been flooded?

Please contact your insurance agent first. If you need assistance on where to start our team at ACU insurance is ready to assist.

Need help understanding your insurance policy?

Contact ACU Insurance

Agent April Jones
Phone 281-476-3535

Agent Beth Nelson
Phone 281-476-3538


What to be aware of when purchasing a vehicle after a hurricane?

At ACU of Texas, we are here to help. Used Car lots will begin to fill with water damaged cars within days of a hurricane. If a deal sounds too good to be true, call us. Our team is here for you, please visit any branch or call our Member Access Center at 281-479-3441 or 409-945-4474 .

Hurricane Harvey has dealt Southeast Texas quite a blow, but it will not defeat us. ACU of Texas is very grateful to report that our entire staff of nearly 200 are all accounted for and safe. Like everyone else, some have lost homes and vehicles - but not spirit. 

FEMA has a webpage dedicated to helping victims of Hurricane Harvey, including phone numbers, links to resources and safety tips in both English and Spanish (

To list yourself as “Safe and Well”, or to search the list of those who have registered themselves as “safe and well,” visit 

Facebook has a "check-in" feature as well.

To identify trusted support organizations available of offer assistance, visit the National Voluntary Organizations Active in Disaster website ( for a list of Hurricane Harvey resources.

We care about this community because it is our home too. If you have questions about insurance or how we can help, please give us a call at 281-479-3441 or 409-945-4474 .
It will take time for recovery. Stay dry, stay safe, stay strong.

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