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Important Information Regarding Coronavirus (COVID-19)

ACU of Texas continues to closely monitoring the rapidly evolving updates regarding the coronavirus (COVID-19) in order to be quick in our response and provide you with necessary updates. If you have any questions or concerns, please call us at 1-800-848-0330, or send us a question online using this form.





 

Ensuring the Health and Safety of Members & Employees

As our community responds to the challenges created by the threat of exposure to the coronavirus (COVID-19), we are also responding to these health challenges, as reflected with the following changes to our current services. Current information regarding our locations and services is below:

  • As an essential business, ACU of Texas remains open, delivering banking services online, over the phone and on-site via our drive-thru locations. In preparation for allowing access to our lobbies beginning Monday, June, we have supplied each branch with plexiglass partitions, face masks, gloves and hand sanitizer, and will continue to follow appropriate social distancing guidelines. At this time, we ask that members continue to utilize the drive-thru for deposits and cash transactions.
  • Our grocery store branches will remain closed until further notice.

These measures are in place to provide a safe environment for both members and employees. We are all working together to stop the spread of the virus by following CDC guidelines.

Member Access

While our lobbies have limited accessibility, our branches remain open and available to serve you through the drive-thru or over the phone. We offer numerous options for you to conveniently bank at one of our branches or from the safety of your own home:

Our employees in the Member Access Center are also available to assist you from 8 a.m. to 7 p.m., Monday through Friday, and 9 a.m. to 5 p.m. on Saturday, at 1-800-848-0330.

Corona Virus Chart Services


Member Assistance

We are offering a variety of options to assist members who may encounter financial hardship due to the pandemic. We will waive fees on skip payments for eligible loans and waive early withdrawal fees for members who liquidate a CD. ACU of Texas will be offering flexible loan options for those financially impacted by this crisis. If there is any way we can help you, please call us at 1-800-848-0330. We will do everything we can to help you during this unprecedented event.

Click here for more information if you are filing a disability claim and in need of assistance.
 
Economic relief is on the way for many Americans via Coronavirus relief checks. Click here for more information on who is eligible, how much you will receive, and how checks will be distributed.

Your Funds are Insured

Remember that your deposits are insured up to $250,000 per member by the National Credit Union Administration (NCUA) Share Insurance Fund. Furthermore, we are one of the few credit unions in the United States that offers Excess Share Insurance (ESI) to insure deposits up to $500,000 per member. Your deposits are safe and secure, regardless of what is going on in the market. Read more about deposit insurance.

Beware of Scams and Fraud

Unfortunately, some people and companies are taking advantage of the fears surrounding the spread of the virus. Do not let fear cloud your judgment when accessing links from emails and social media. Remember that ACU of Texas will never reach out to ask for your personal identifying information by phone, text or email. Learn about known coronavirus scams and tips to protect yourself.

Ongoing Updates

Our website is the best place to stay connected with the latest updates regarding any potential service interruptions you may experience. Our social media pages will also be updated to provide the most current information.

We will continue to closely monitor the situation and evaluate additional measures to support our members and communities as needs arise.

For up-to-date information on the coronavirus (COVID-19) please visit these sites:


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Have confidence that you can access your accounts online anywhere, anytime. If you haven't already, download the ACU of Texas Mobile App and enroll in Online Banking.

You'll be able to:

  • Access all of your accounts in one place
  • Deposit checks*
  • Make payments
  • Transfer funds

Learn more about Online Banking and check out our how-to videos.




*Subject to approval. Not available for the first 30 days after checking account opening. Not available to 180 Checking Accounts, Access Pre-Paid Cards, or Non-Profit Organization/Club Checking Business Accounts.

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