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Online Banking FAQ

ENROLLMENT PROCESS
Q:
What will I need to set up Online Banking?

A: Make sure you have on hand your Social Security Number, Account Number and the email address you have on file with ACU of Texas. Click here to start the enrollment process.  


LOGIN TROUBLE
Q: I am having trouble logging into my online banking account. What do I do?

A: Make sure that you are entering your User ID correctly, and that CAPS LOCK is not on while entering your password. If you have forgotten your password, click here

 

GENERAL INFORMATION
Q: What are some of the features Online Banking offers?

A: Some of the new features include a more robust alert options, our new My Finance tool, and mobile apps for iPhone/ Android users.


Q: What is the My Finance tool?

A: The My Finance tool allows you to track spending behaviors, categorize expenses, and set goals to help you easily manage your finances and budget.


Q: If I know I need to update my contact information with the credit union how may I do so?

A: Members may update their information in branches, over the phone, via a secure live chat or secure email.


Q: Can I pay my credit card online?

A. Yes. Online Banking incorporates your ACU of Texas Credit Cards, and allows for you to review statements and pay your balance. 

 

MOBILE BANKING
Q:
Is Mobile Banking be available? 

A: Yes. We have mobile apps for iPhone and Android users. Click here to learn more. 


SUPPORTED BROWSERS
Q: What browsers are suitable for use with Online Banking?

A: We support the current and prior major releases of Internet Explorer, Chrome, Safari and Firefox. Each time a new version is released, support will cease on the third-oldest major version. Utilizing older browsers may result in disabled functionality or limited access to services.

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