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Fraud Alert

Scammers may pose as ACU of Texas employees and call from fake ACU of Texas phone numbers to gain access to your personal information. While ACU of Texas may call you from time to time to enhance your membership, for security reasons, we will NEVER ask for your full account number, card number or social security number. If you are contacted by anyone requesting your full account number, card number or social security number or feel uncomfortable in any way, you should end the communication and contact our Member Access Center at 409.945.4474 or 281.479.3441 or visit one of our 15 branch locations.

 
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What should I do if my MasterCard® Debit or Credit Card is lost or stolen?


Contact the Member Access Center at 281.479.3441. Hours of operation are Monday through Friday from 8 a.m. - 7 p.m. and Saturday from 9 a.m. to 5 p.m.

If you need help with a lost or stolen card outside of these hours, please call 800.449.7728. 

You can also block your Mastercard® Debit card by using the https://www.acutx.org/services/acutx-mobile-appACUTX App. Simply sign in, access the Menu by clicking the lines icon in the top left and Click Card Controls. Select the card you wish to block, and either deactivate the card or mark it as lost.

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At ACU of Texas, protecting the assets of our Members is our highest priority.


ACU of Texas offers world-class tools and systems to detect and prevent fraudulent activity. Below are tools, features and services we offer to help secure your accounts.

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MasterCard® SecureCode 


Protect your credit cards with your own personal SecureCode so only you can purchase with them online. It's easy, safe, and free.
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Identity Theft Security Center


Members enrolled in Benefits Plus have access to Consumer Protection Services that include fraud alerts, credit reports and identity theft restoration services. Enroll in Benefits Plus Ultimate and take advantage of their Identity Theft Security Center.

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Account Alerts 


Sign up for Account Alerts via Online Banking and increase your account awareness. Choose from balance, transaction, security alerts and more that will be sent directly to your phone or email instantaneously.
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Fraud Alerts 


Help manage your account activity and quickly identify potentially fraudulent transactions. When you provide us with your mobile number, we will automatically sign you up to receive automated alerts to your mobile device.



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