Lost or Stolen Card

What should I do if my Visa Debit or Mastercard is lost or stolen?
Contact the Member Access Center at 281-479-3441. Hours of operation are Monday through Friday from 8 AM - 7 PM and Saturday from 9 AM to 5 PM.


If you need help with a lost or stolen card outside of these hours, please call 800-449-7728.

You can also block your Visa Debit card by using the ACUTX App:
Sign In - Access the Menu by clicking the lines icon in the top left - Click Card Controls - Click on your card - Click mark as lost and don't reorder.

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