Lost or Stolen Card
What should I do if my Visa Debit or Mastercard is lost or stolen?
Contact the Member Access Center at 281-479-3441. Hours of operation are Monday through Friday from 8 AM - 7 PM and Saturday from 9 AM to 5 PM.
If you need help with a lost or stolen card outside of these hours, please call 800-449-7728.
You can also block your Visa Debit card by using the ACUTX App:
Sign In - Access the Menu by clicking the lines icon in the top left - Click Card Controls - Click on your card - Click mark as lost and don't reorder.