Lost or Stolen Card
What do I do if my chip card is lost or stolen?
Contact the Member Access Center Monday through Friday from 8 AM - 7 PM and Saturday from 9 AM to 5 PM. During Member Access Center hours of operation please call 281-479-3441.
If you need help with a lost or stolen card outside of these hours, please call 800-449-7728 for credit cards or 855-437-2800 for debit cards. You can also block your card by using the ACUTX App - Sign In - Access the Menu by clicking the lines on the top left - Click Card Controls - Click on your card - Click Mark as lost and don't reorder