What should I do if my Mastercard® Debit or Credit Card is lost or stolen?
Contact the Member Access Center at 281-479-3441. Hours of operation are Monday through Friday from 8 a.m. - 7 p.m. and Saturday from 9 a.m. to 12:30 p.m.
If you need help with a lost or stolen card outside of these hours, please call 800-449-7728.
To report Debit Card fraud, call 888-918-7313. For Credit Card fraud, call 800-645-7728.
You can also block your Mastercard® Debit card by using Card Controls within ACU of Texas Digital Banking. Simply sign in, access your checking account tab and Click Card Controls. Select the card you wish to block, and either deactivate the card or mark it as lost.
No waiting for your money, and no paper check to get lost in the mail. You’ll get paid as soon as the money is available. Stop waiting and start getting paid early!
Your membership in Benefits Plus® will reap rewards quickly, as you begin to save money on purchases for travel, groceries, restaurants, movies, prescriptions and much more.