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Online Banking FAQ

ENROLLMENT PROCESS
Q: What will I need to sign into Online Banking?
A: We will provide you with the necessary credentials to log into Online Banking for the first time.


Q: What additional steps are needed once I log in for the first time?
A: We have implemented security features to help prevent unauthorized access to your account. Once you have logged in, it will take a few short moments to answer a few questions to enhance the security of your Online Banking account.


LOGIN TROUBLE
Q: I am having trouble logging into my online banking account. What do I do?
A: Make sure that you are entering your User ID correctly.


Make sure that CAPS LOCK is not on while entering User Id and/or password.


If you have forgotten your password please visit the Online Account Access Box at the top left of the home page, and click Forgot Password.


GENERAL INFORMATION
Q: What are some of the features the new home banking will be offering?
A: Some of the new features include a customizable home page, more robust alert options, new My Finance tool, and mobile apps for I-Phone/ Android users.


Q: What is the My Finance tool?
A: The My Finance tool allows you to track spending behaviors, categorize expenses, and set goals to help you easily manage your finances and budget.


Q: What steps can Members take to help assist with an easy transition?
A: Confirm in branch or by phone your correct address, phone, cell phone and email are on file at the credit union.


Q: If I know I need to update my contact information with the credit union how may I do so?
A: Members may update their information in branch, by phone, secure live chat and secure email or by completing the online form and faxing it to the credit union at 409-934-8707.


Q: Can I still pay my credit card online?
A. Yes. Our new online banking will continue to provide access to GoToMyCard.com for you to view credit card statements and pay your bill online.


Q: Will I continue to receive electronic statements?
A. Yes. Your statements will continue to be sent the same way you receive them now.


MOBILE BANKING
Q: Will Mobile banking be available? 
A: Yes. Mobile banking will continue to be available. We also have brand new mobile apps for I-Phone and Android users.


ONLINE BILL PAY
Q: Why can't I view My online Bill Pay?
A: Go to Tools > Internet Options > Privacy tab > Sites > type in billpaysite.com > Click Allow > Click OK”


Q: How can I make my loan payment online from another institution?
A: This would need to be setup in a branch by submitting an ACH Authorization form or by clicking here to go to our new SmartPay site.


Q: How can I view my credit card bill/statement online?
A: Make sure you have pop-ups enabled in order to view your credit card information. If that does not work, please call the MAC.


Q: What payment methods are used for Bill Pay?
A: Payments are sent electronically via ACH and are also sent as checks. It depends on the payee.


Q: I made a bill payment online. Why has it not cleared?
A: Electronic payments are cleared the same day the bill is processed. Check payments do not pull funds from your account until the check clears through us. It is the same process as if you wrote the check yourself.


Q: What it the latest I can process my bill payment the same day?
A: Bills must be scheduled by 2 pm Central Standard Time in order to go out that business day.

SUPPORTED BROWSERS

Q: What browsers are suitable for use with the new home banking platform?
A: We support the current and prior major releases of Internet Explorer, Chrome and Firefox. Each time a new version is released, support will cease on the third-oldest major version.


  • We support the current release of Safari.
  • We support the current release of Chrome.
  • Utlizing older browsers may result in disabled functonality or limited access to services.

Additional Browsers:
Browser usage is reviewed monthly. Additional browsers will be added if usage meets or exceeds 5% of total login activity.

 


Beta Versions:
Beta versions are not supported. When new versions of browsers are announced as ready to Release to the Web (RTW) by the provider, they will become a supported version.


SUPPORTED ACCOUNT MANAGEMENT SOFTWARE
Q: What Account Management Softwares are suitable for use with the new home banking platform?
A: We support the Intuit Quicken (QFX), Intuit Quickbooks (IIF), Microsoft Money (OFX), Personal Finance (QIF), Spreadsheets (CSV) and Word Processing (TXT). 

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